⒈ Matters related to acquisition

The Company acquires personal information by the following methods when conducting transactions related to the Company's facilities and products (accommodation, food and drink, banquets, sales of goods, provision of other incidental products and services, etc.) and transactions with businesses affiliated with the Company. To do.

1. (1) Direct acquisition from the person

   Telephone, documents (including electromagnetic records), business cards, verbal communication, Internet, etc.

2. ② Acquisition from a person who has been authorized by the person in question

   Applicants, introducers, travel agencies, business partners, and business operators accepting packages, etc.

3. (3) Acquisition from published information

   Internet, newspapers, telephone directories, books and other publications, etc.

⒉Personal information held by the Company

"Personal information" in this policy means information that can identify a specific individual (including information that can be easily compared with other information to identify a specific individual) .). The personal information we handle includes:

1. ① Name, gender, date of birth, address, phone number, email address, date of marriage, work information (company name, address, phone number, department, title), family information (name, relationship, date of birth)

2. ②Stay information, including purchased goods and services, special requests, and service preference observations (such as room preferences);

3. (3) User registration information for online reservation of Hotel KAIE

4. ④Information provided by customers in the process of participating in surveys, promotional benefits, etc.

5. ⑤ Information collected through the use of surveillance cameras, card keys, security systems, etc.

6. (6) contact information and other relevant information of legal entities with whom we do business, employees of accounts and third parties and other individuals (such as travel agents and meeting and event planners);

⒊ Matters concerning the acquisition, use and provision of personal information

When acquiring personal information from customers, we will clarify the purpose of use and use it within the scope of the following purposes of use. In addition, when using personal information beyond the scope of the purpose of use, when providing acquired personal information outside the company, we will do so after obtaining the consent of the customer himself/herself, except for legal exceptions.

1. ①Registration of customer information as stipulated by law

2. ② Use for business information such as sending various special offers, various product plans, and event information of Hotel KAIE

3. (3) Used as statistical information within the scope that does not identify individuals for usage trend surveys, new product development, and customer satisfaction surveys

4. ④ Use for management of member information in each member organization and services provided to members

5. (5) Use to contact you in writing, by telephone, or by e-mail in response to opinions received in questionnaires, etc.

6. (6) Use for contact for guidance and confirmation, etc. related to transactions, shipment of products, payment and settlement, and other related matters

7. ⑦ Responding to inquiries, requests, etc.

8. ⑧Other uses related to general service provision of the Company

⒋Handling of sensitive information

Regarding all sensitive information (political opinions, beliefs, membership of labor unions, race/ethnicity, family origin/domicile, health and medical care, etc.) handled in connection with our business, including our customers, We will not acquire, use, or provide to a third party any personal information except in cases based on laws and regulations or with the consent of the customer to the extent necessary for the execution of business.

⒌Matters related to consignment and shared use

In transactions, etc., when personal information is provided to a contractor in connection with outsourcing all or part of the business, by concluding a contract that includes the confidentiality obligation, appropriate management, and supervision obligation of personal information , we will ensure that the consigned business operator complies with security control measures for personal information. In addition, we may jointly use “2. In addition, we will be responsible for managing the shared use of such personal information.

1. (Scope of joint users and purpose of use)

2. ①Accommodation, food and drink, banquets, etc.

   For the purpose of providing products and services such as decorations, flower arrangements, performances, photographs, souvenirs, etc., with businesses that provide such products and services

3. ②Package plans for accommodation, food and drink, banquets, etc.

   For the purpose of providing products/services, use with businesses that provide such products/services

4. ③In-house facilities, etc.

   For the purpose of providing products and services such as decorations, flower arrangements, performances, photographs, souvenirs, etc., with businesses that provide such products and services

5. ②Package plans for accommodation, food and drink, banquets, etc.

   For the purpose of providing products/services, use with businesses that provide such products/services

6. ③In-house facilities, etc.

   For the purpose of providing services, etc., use with businesses that provide such services, etc.

7. ④ Operation of each member organization, etc.

   For the purpose of providing member-related data/registration management, point service-related services, etc., use with business operators that provide such services

8. ⑤Others

   For the purpose of providing comprehensive services, use between business operators and partners who provide such services

⒍Disclosure or correction/suspension of use of personal information

If the customer himself/herself requests disclosure, correction, suspension of use, etc. of the acquired personal information, after confirming the identity of the customer, we will do so in good faith within a reasonable and necessary scope. We will be happy to help you.
For details on the procedure for requesting disclosure, etc. (required documents, reception method, identity verification method, fees, etc.), please contact the "Personal Information Protection Inquiry Desk".

⒎Matters related to security measures for personal information

1. (1) Identify the person responsible for handling personal information, and limit the number of persons in charge to the minimum necessary.
   In addition, we will strive to prevent unauthorized access to personal information, loss, destruction, falsification, leakage, etc. of personal information, and implement necessary safety management measures.

2. (2) When outsourcing the processing of personal information, etc., we will select a business operator that is recognized as having an appropriate level of personal information protection and management regarding the handling of personal information and information security measures.
   In addition, when outsourcing, we will stipulate matters related to the handling of personal information in contracts, etc., and take all possible measures to ensure safety.

⒏ Other matters

1. ⑴ Based on the laws, government ordinances, guidelines, etc. related to personal information, we will establish internal regulations regarding the protection and handling of personal information, and review and continuously improve these regulations as necessary.

2. (2) We will comply with relevant laws, regulations and internal regulations regarding the handling of personal information.

⒐ Audit

We will periodically conduct audits to check the implementation status of this policy, and correct and improve any problems.

⒑ Matters concerning the website

The website operated by our company (hereinafter referred to as "this site") takes the utmost care in handling and protecting personal information in accordance with this policy so that users can use the service comfortably and safely. However, we cannot be held responsible for ensuring the security of your personal information on other websites linked to this site.
Customers themselves should examine the contents of the handling standards for personal information protection on websites other than our company, and if there are no handling standards, etc., we will directly confirm with the department or person in charge of the website concerned. We encourage you to review the security of your personal information.

1. ①About the use of cookies

   This site uses cookies in some services in order to provide better services to our customers. A cookie is a type of data sent to your computer by a web page server. The cookies used on this site are used for the purpose of providing appropriate information and ensuring customer security, and do not contain any data related to personal information that can identify customers. not.
   You can set your browser to refuse cookies, but in order to comfortably use all the services of our website, please enable cookies.

2. (2) Customer access log

   This site records the information of those who have accessed it in the form of an access log. The access log includes the domain name and IP address of the person who accessed, the type of browser used, the date and time of access, etc., but does not include information that can identify an individual.
   Access logs are used for website maintenance management and statistical analysis of usage, but are not used for any other purpose.

⒒ Revision of this policy

If there are any material changes to this policy, we will notify you on this site. Please check the latest information on this site from time to time as it may change without prior notice. Please note that we are not responsible for any troubles caused by not checking.

⒓Personal information protection inquiry window

〒135-0052 2-8-10 Shiomi, Koto-ku, Tokyo Shiomi SIF 1F Senko Creative Management Co., Ltd. Hotel KAIE Sales Department Planning Office
TEL: 03-3699-1403 E-mail: hotelkaie.info@sknet.senko.co.jp
Reception hours: 9:00 to 18:00 (excluding Saturdays, Sundays, holidays, and year-end and New Year holidays)

⒈Handling of personal information

The methods and purposes for which we handle your personal information, the types of your personal information we handle, and the provision of your personal information to third parties are as described in 1 through 5 of this policy.

⒉ Legal basis

In principle, the legal basis for the use of personal information by the Company is the consent of the customer. The use of personal information without the customer's consent is necessary for the performance of the contract with the customer, the necessity for the execution of procedures in response to the customer's request before the conclusion of the contract, and the necessity for the Company or a third party Our legal basis is necessary for our legitimate interests or necessary to comply with a legal obligation to which we are subject. Legitimate interests sought by the Company or a third party include increases in operating income, etc. through improvements in marketing and services, as well as improvements in the convenience and security of the Company's website.

⒊ Transfer of personal information to third countries, etc.

We will transfer personal information acquired outside of Japan to Japan for the purpose of fulfilling the contract with the customer or for the implementation of the procedures requested by the customer before the conclusion of the contract. Japan has been determined by the European Commission to guarantee an adequate level of protection of personal information.

⒋ Retention period of personal information

The Company retains personal information only for the period necessary to achieve its purpose of use, and deletes or anonymizes personal information within a reasonable period of time in a safe manner after the retention period has passed.

⒌Customer rights

Customers have the following rights to our company based on laws and regulations. Customers can exercise these rights by contacting the Personal Information Protection Inquiry Desk described in 12 of this Policy.
If we receive the exercise of these rights, we will respond in good faith after confirming the identity of the customer, unless it falls under an exception stipulated by laws and regulations.

1. ①Right of access to personal information

   The right to confirm whether your personal information is being used and, if so, to access that personal information and related information.

2. ② Right to correct personal information

   Right to have your inaccurate personal information corrected

3. ③Right to erasure of personal information

   Right to have your personal data erased in certain cases

4. ⑤ Right to object to the use of personal information

   Right to object to the use of your personal information on the basis of legitimate interests sought by us or a third party

5. ⑥ Right to data portability

   The right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transfer that personal data to another business operator without our interference.

⒍ Withdrawal of consent

You can withdraw your consent to the use of personal information at any time. Withdrawal of that consent will not affect the lawfulness of uses of personal information based on consent prior to withdrawal. Customers may withdraw their consent by contacting the Personal Information Protection Inquiry Desk described in Section 12 of this Policy.

(j) Appeal to a supervisory authority;

In accordance with laws and regulations, customers may lodge complaints with supervisory authorities such as national, regional or international organizations regarding our handling of personal information.

⒏Personal information required for accommodation

We require the following information in order to provide accommodation services to our customers. In particular, regarding the items listed in the guest list, it is obliged by the laws and regulations of Japan to record it and store it for three years. If this information is not provided, the Company may not be able to provide accommodation services to the customer.

1. ① Basic information (name, phone number, etc.)

2. ②Items to be entered in the lodging list (name, address, occupation, nationality, passport number, gender, age, etc.)

⒐Personal information of children

If you are under the age of 16 and provide personal information, please do so with the consent of your parent or guardian.

⒑ Automated decision-making such as profiling

We do not make decisions based solely on automated processing, such as profiling of personal information.